Based on the owner vision, detailed concept statements can be conceived for the Hotel’s departments, including: a global description of the hotel services, room product, culinary concept, operational procedures, interior design specificities, menus and collaterals and other specific elements part of the general hotel concept. These documents will precisely translate the operational service philosophy and will be used as a concrete base for the project development by synthesizing the various ideas, visions and operational procedures.

Departmental Operation Manual

Operation manuals could be defined as genuine hotel department’s bibles. Each manual features standards of performances, master internal administrative forms, floor plans and furniture implementation, training procedures and standards and the department operational policies and procedures. Used as a learning tool and standards reference the operation manual will be extremely useful whenever introducing new management co-workers to the hotel environment.

Critical Path

In order to maximize the working efficiency during the pre-opening stage and synergies the workload of the various actors, a detailed critical path, by department will be established. This detailed action plan will feature: actions, targets, deadlines and responsibilities. According to the hotel opening date, the critical path will allow the main operating departments to coordinate their efforts and to check that main departmental functions are in place for the targeted opening date.

Fixture, Furniture & Equipment

Through our operator experience and professional vision of the hotel industry we can suggest our clients various orientations and product range on fixture, furniture and equipment. Before any purchasing transaction a detailed Furniture, Fixture and Equipment budget (FF&E) will be forwarded to the owner for approval. FF&E management and purchasing is including a full presentation of design and technical specificities of the items to the owner and the designer. Before any item purchase, relevant price quotations will be obtained and therefore ensure the best available value for money for the designated FF&E.

Hotel Collaterals

After achievement of the final hotel and restaurants concept statements, restaurant menus, room collaterals and sales & marketing printed sales tools should be designed and edited. The hotel design and product branding should be reflected in these collaterals by selecting appropriate materials, graphic design and guest utilization comfort. Items life span and cost should as well be taken into consideration when creating hotel collaterals by understanding their strong impact on future operational expenses and departmental profitability.