A strong emphasis should be placed on candidate’s personalities, professional skills and attitude. Strong service attitude and high profile traveler’s expectations understanding should be the primary target for staff recruitment. Professional skills should be examined during interviewing process and put in balance with the candidate general profile; the best workers are not always the more skilled ones. Pulse Consulting can as well assist in recruitment of high professional profile foreign candidates in upper management positions and therefore ensure to the future operation a strong and high level of guest service and assets management.

Training

Quality and consistency in service are important factors in luxury product management; each single employee should be exposed to professional training in relation to the hotel product and customers. Training sessions are as well factors that are considerably improving employees loyalty, productivity and motivation. Basic training materials are included within hotel operation manuals, but could as well be individually obtained. Additional and tailor made training modules can be delivered to the hotel upon request. Agreed and professional trainers do training sessions organized by Pulse Consulting.

Pre Opening Trial Run

Trial runs should be planned for vital operating departments such as front office, restaurant, room service, communication center, etc. Pre Opening trial runs, allows the various departments to adjust current operational procedures and avoid various mistakes that could occur at opening phase. The test period allows as well to evaluate tasks execution quality and time and to secure front line employees in their important scoop of responsibilities.